No receipt

A lady was waiting for her script to be filled but she was in a hurry so took her script and left. 

On the way out, our security guard stops her as she had a plastic bag with 3 boxes of Panadol and Codral Cold & Flu in it. She said she bought it from another pharmacy but couldn't produce a proof of purchase. 

She: This is ridiculous! I'm in a hurry and now you won't let me leave because I bought something from another pharmacy!
Me: Yes sorry but you need to provide a proof of purchase. If you can't then I'll have to check the security cameras for you to find out if you walked in with those goods.
She: I'm in a hurry! I don't have time for this!
Me: You need to provide a proof of purchase.
She: I can! You just have to come with me to the other pharmacy and they will show you! Do you even sell this?!?!? Have you checked?!?!??
Me: Of course we sell this. We're a pharmacy. No I'm not gonna go to another pharmacy for you. I can either check the cameras for you, if not then we will have to call the police. 
She: Fine check it check it! This is ridiculous.

So I check the cameras, yes she did come in with the goods.

Me: Ok I saw the camera. That's fine, you may leave now.
She: Give those back to me! 
Me: Next time, as a tip for you, you must have a receipt if you are buying things from another pharmacy. Otherwise how are we suppose to know? 

She storms out and then curses the security guard that he'll get a divorce because of what he did to her. Omg, its his job to check bags! Otherwise what's the point. What did she expect us to do? Just listen to her story and then let her walk out. That's dumb!

Medicare no big deal

This lady holding a child in her arms interrupts me whilst i'm serving another customer.

Mother: Excuse me, I've got a script to be filled.

Me: Yes, you'll need to take it in at the prescriptions in counter overthere.

Mother: Yeh but there's noone there.

Me: Someone will come and assist you when they are free. 

So I end up dispensing the script for the child. Upon entering the name, the child's name did not pop up on our system. New patient. So I ask the mother, who was holding the child, for a Medicare card as her name was not on the system.

Mother: (gave me a dirty) Look I don't know what the big deal is, you should have all the details on the system.

Me: The deal is, her name is not on the system, hence why I need a Medicare card.

Mother: Omg, all the details are on the prescription. 

Me: No its not. The doctor only wrote the name. There's no Medicare or Address either. 

Mother: Well my daughter's sick and we've been waiting for a long time.

Me: Well, most people who walk into our pharmacy are sick but everyone still patiently waits. (me smirks) 

She says nothing. She later decides to take a jab at my other workmates. An item didn't scan at the counter so had to ask for a price check.

Mother: OMG, now i'm gonna wait a WHOLE YEAR for you people to check the price.

Assistant comes back and overhears her: That was $4.90 and no it did not take a year! (walks off)

Lady purchases for items and leaves.

What is wrong with this lady? 

Doctor asks me a random question if I sell ear drops

A received a call from the doctor. 

First thing he asks me: "Do you have ear drops?" 

Me: Which one are you after?

Him: What do you have?

Me: I've got many. Depends on what condition you're after. Antibiotic, ear wax, painful ear???

Him: Do you have Sofradex?

Me: Ok so you're after an antibiotic ear drop. No I don't have Sofradex as its out of stock from the manufacturer. I've got Otocomb ear drops if you want something similar.

That's just like calling me and asking do I sell tablets. Yes we do - we're a chemist - but depends on what you want.

No need to tell me your lifestory. My answer is no.

When you ask the store if we keep a certain product, and we say no, that means no. 

A lady came into the pharmacy to ask for a long cotton swab, I tell her I don't have the long one, I've only got the normal short ones. 

Me: No sorry we don't have these long ones. I've got the normal shorter cotton bud ones if you like.

She: Yeh you know, my husband had a stroke, and he needs to use this everyday to clean his mouth.

I look at her...and thought: "yeh and your point is??" 

Me: Ok. 

She: So do you have it? My husband really needs it.

Me: I've already told you. We don't have these ones, we've got the normal short ones. 

She: Are you sure? Can you look for me?

Me: Yes I'm sure what I sell in our pharmacy.... 

She: My husband very old, and........

I just switched off. Her purpose was to buy that long cotton bud and I've told her we don't sell it. Now why would telling me the story of your husband and why he needs it, change my answer from no to yes? 

I don't get it. 

Medicare should audit doctors for over-prescribing quantities

Doctor's wasting our taxpayers money by over-prescribing. There's no need to prescribe max quantity every single time and there is an option on the system to change quantity. 

- prescribing 50 tabs of Abbocillin tablets for a 2 day treatment. All they need is 8 tablets! 
- prescribing 2 bottles x 150ml (total 300ml) of Ventolin Syrup for a baby who's only taking 0.5ml three times a day for 3 days...... one bottle is more than enough

Such a waste of resources and money. *shakes head*