There's this regular customers of ours that always come into the pharmacy never having a script. She takes all these medications, she never has a script, and she ends up asking us to give her an owing. Every time you see her walk in, I never expect her to have a script.
Why?
Because her doctor never writes repeats for her even though they are regular medications and coz she's unorganised!
And the customer is too spoilt by us so she never has to worry about seeing the doctor coz she knows we will give her owings.
But its frustrating coz we have to put through twice, once for the owing and second to clear the owing.
So I had a talk with her yesterday. The customer I mean. I asked her why she doesn't ask the doctor to write repeats, she keeps on coming without a script.
She: "Yes I know. She doesn't write me repeats I don't know why. Every time I go get a script, she doesn't see me anyway. She doesn't check my blood pressure. I need to go to the hospital to check my blood pressure every week."
Me: Yes but you've been on the same medications for a while now. It would be much convenient for you to get a repeat so you don't have to keep on going back and forth.
She: Yes but I don't want to trouble the doctor, she gets angry when I get upset over getting scripts so I try to not cause any trouble.
Me: Its not trouble at all. Its her job and responsibility to make it convenient for you. You shouldn't be too easy on her. You need to complain so she will write repeats for you. You have to come to the pharmacy twice to get your medications when you could've come once. Especially if she doesn't even see you each time you get a script, I don't see the point of her not writing you a repeat.
She: Yes I know. The other doctor is nicer, he writes me repeats.
Me: Well see him more next time. Seems like this doctor isn't doing her job properly.
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Seriously. The patient is on Lipitor 40mg long term. Why would you write NIL REPEATS? Medicare Australia - you really need to do an audit on these doctors. Medicare card swipes with NIL consultation. You are (actually we taxpayers) are paying $60 for a dodgy doctor to simply print out a prescription without consultation. How do you feel now?
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