A man comes into the pharmacy with a packet of Salpraz tablets which he bought from us yesterday which we charged him $15. He shows me an old packet of the same tablets (Pantoprazole Sandoz) he got before from a different pharmacy and he got that for $10.
Him: Ok I bought this yesterday. Why did you charge me $15?
Me: Coz that's our price?
Him: This is the one I got from another pharmacy and its $10.
Me: Yes they are the same tablets but different brands. We don't keep the Sandoz brand, instead we keep the Alphapharm brand which is the brand I gave you.
Him: Are both of these generics?
Me: Yes both of them are generics. There are many generics on the market.
Him: Why is there a price difference? You're one should also be $10.
Me: No why should it be. They're different brands made by different companies.
Him: But you said they are the same so price should be the same.
Me: Same ingredient different companies. Look here. Sandoz brand is Made in Turkey. Alphapharm brand is Made in Spain. Quality may be a bit better and/or import tax could be different because they are made in different countries (total BS but anyway....)
Him: So what? Quality should be the same regardless of countries.
Me: Quality control is different, labour costs are different, tax is different.....They're different brands, so of course the prices are gonna be different.
Him: Fine. Why did you give me this brand? You should've told me if you didn't have this brand I take.
Me: I did. I showed you the box and you said it was ok.
Him: I went home and saw my old box it was different.
Me: Well yesterday when I told you, you accepted it and went and bought it. You just decided to change your mind when you got home. But I did tell you.
Him: Well I want the Sandoz brand.
Me: We don't keep the Sandoz brand. Since we don't have the brand you want, would you like me to cancel this prescription and give your money back.
Him: Why?
Me: Because you want the Sandoz brand, and since I can't provide the brand you want, I'll cancel it and give you a refund.
Him: No no no .... give me the Salpraz back.
Me: Are you sure? If you don't want it, I'm more than happy to cancel it for you.
Him: No give it back to me.
I hand him back the Salpraz. He angrily snatches it off me and says: I'm not coming back to this pharmacy again. I don't like the service here.
And walks out.
LOL..... nothing wrong with the service here. You just not happy with the price.
He got so cut when I offered to cancel his script and give him a refund!!! It's like I don't even care or want to do his business. Didn't even try to bargain with him. He thinks his kingsh*t coz he's a customer..... Seriously, I can price match if its the same brand but come on, its a different brand - how can you compare?
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