Customer who self diagnose and self prescribe Fungilin

People need to get over their ego and start respecting the medical profession.

I had a regular customer who came in first thing in the morning and showed me his severely infected fungi infested tongue.

I proceeded to give him Nilstat drops and he said no he wants Fungilin. Mouth thrush was due to his long term use of corticosteroids (not rinsing mouth aye) and said he has taken a Fungilin before. Look at his history and nothing was dispensed in the pst 6 months. He said he last took it years ago.

Ok well since it's been years ago and not continuing therapy, he'll need to see dr for a script for Fungilin otherwise use the Nilstat in the meantime.

He starts shouting and throw out the "I've used it before." "I'm a long term customer, how dare you not give me a prescription medicine without a script when I want it." Blah blah blah.

So he insisted me call the dr. "So the dr is working today, you can't go to see him today? Infection looks bad, you should see the dr and get it checked out just in case he'll give you something stronger."

Him: "no he is too far!" A 10min drive for him was deemed too far. Fine go see another dr down the road.

Him: "the doctors here are crap and money hungry and don't know what they are doing. My wife had kidney stones and they gave her Buscopan!! I can't trust them anymore."

Me: "that's very unfortunate and disappointed that you weren't satisfied with your experience. Ok then call your dr and get him to fax me script."

He calls the dr and demands the receptionist to tell Dr to fax over the script.

He ends up waiting for 20min whilst I serve other customers. Fax still not received. Then he receives a phone call from the receptionist. The dr won't fax a script over coz he wants to see his infection first before prescribing Fungilin.

He left without argument. I wonder why........

Thank your for coming into our pharmacy to get your scripts dispensed but unfortunately sometimes you just have to accept a NO for an answer. And you shouldn't demand. Ask would be the correct way to approach things.