Saturday, 6 April 2013

Pharmacist advice or the customer's advice?

I don't understand why people come into the pharmacy and ask for my advice when they don't want to hear it. This guy comes into the pharmacy asking for cold and flu tablets.

symptoms: runny nose, watery eyes, sore throat.

So I give him an antihistamine + anti-inflammatory. He says he has Claratyne at home which hasn't helped so he prefers cold and flu tablets.

He doesn't have a cough or fever.

How is that a cold and flu?

So I explain to him how each product works. He still insists on the cold and flu tablets.

Fine. If that's what you wanted in the first place, then why did you have to ask me for my advice? You could of picked it off the shelf, took it to the counter and paid for it. No questions asked. But you asked me, so I gave you a better option.

Eventually he purchased what I gave him instead.


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