Trust the doctor but don't trust the pharmacist

This doctor, who we have a good relationship with, wrote Valium 2mg on the prescription. This doctor has previously given us authority to dispense generics with his scripts. He actually prefers the generic brand but doesn't know the name of them, so has told us to just give the generics with his scripts.

Ok so I dispense it and explained to the patient what its for and how to take it. He comes back 20min later saying I gave him a substituted brand without telling him.

I tell him its the same as what the doctor has written. The doctor has given us prior authority to dispense generic brand coz that's what the doctor prefers.

He doesn't believe me. He says I MUST give the brand that the doctor wrote on the script. Farout but lucky me the doctor happened to walk past the pharmacy at the time, I pulled him over and asked him to confirm with the patient that its the same as Valium. Doctor said yes.

Patient was satisfied and accepted it. So after I thanked the doctor, I told the patient there is nothing to worry about because we know the dr and we have given the brand that he prefers. Patient goes I should've told him coz patients won't know. I said I didn't want to confuse him so I said ill tell you next time then. 

Trust the doctor but don't trust the pharmacist.

Honestly, the doctor only said yes because I told him to. He didn't actually know what the active ingredient of Antenex is. LOL

I could of given him Alepam and said it was the same as Valium, he would of believed me.

Some doctors trust pharmacists, but not all patients do.