Elderly man available

I have this elderly regular customer who used to come in from time to time but I haven't seen him for ages. He came in today to ask for a Safetynet printout of him and his wife's medications. I look on the system and he hasn't actually been in our pharmacy since January 2014.

Upon talking to him, he tells me his wife passed away in February. So it's been a while. Offered my condolences and asked how he's coping and he seems to be happy

Him: Yeh I'm fine. I've put on so much weight. If you know any young, rich widows, let them know I'm available!! 

Me: haha ok ok I'll keep an eye out for you! 

Hahahha what a funny bloke!  


He's about 85, Caucasian, has his own car and house, and knows how to cook. 

Apply within if interested. 

Conjunctivitis lady wants reassurance about Systane

A lady comes into the pharmacy today wanting advice on eye drops. She's holding a packet of Systane eye drops and asked me if it was suitable for her. I asked her what symptoms does she have?

She: There's a lot of discharge, and its all sticky. Its kind of red and a bit uncomfortable.
Me: Its sounds like conjunctivitis to me. Systane eye drops is only for dry eyes. For eye infections, I can give you an antibiotic eye drop which would be more suitable for you.
She: But my friend used Systane and it worked for her.
Me: Well maybe your friend only had dry eyes so that's why she used Systane. You have an eye infection so you will need a different eye drop.
She: Can you show me?
Me shows her Chlorsig eye drops: This is Chlorsig eye drops, which will help with your eye infection.


Holds the Chlorsig and scrutinizes over it for a long time.

She: Oh I don't know about this one, my friend used Systane. You don't think Systane will help me?
Me: No. They are for 2 different things. Your friend needs Systane because she has dry eyes. You need Chlorsig because you have conjunctivitis. You don't have the same problem. But of course, if you don't believe me, you can feel free to take the Systane - that's up to you.
She: So you think Chlorsig will help me?

This went on and on in circles. Eventually she got the Chlorsig, but a 2 minute job turned out to be 10min because she wanted me to say that Systane is good for her. Why bother asking a pharmacist for advice if you don't take it? Some people just trust their friend more......

VIPs of VIPs reg24 scripts

There's a regular customer of ours that can't no for an answer and expects everything to go her way. 

She came in the other day to fill on her scripts as she was going overseas for 3 months. She's on Safetynet meaning she gets her meds for free. All she had in her hand were a bunch of old repeats. Now Medicare doesn't allow any early supplies  to be covered under Safetynet if supplies are less than 21 days. So the key way to get around this is to get a new script from the doctor and tell him to endorse Reg24 on it. What was an easy straightforward process became so complicated. 

I write a note to the doctor explaining to him what to do. Patient comes back with just 2 scripts. I have no idea why the doctor didn't write scripts for all her meds. Patient gets cranky at me for making her go back to the doctor. It's not even my fault. I wrote everything out but don't understand why doctor didn't follow it. 

Then she wants discounts of everything she buys in the store. She doesn't want to pay the same price as anyone else even if it's heavily discounted. 

Then she wants an owing on Codeine Linctus, which I can't give without a script especially for an S8 med. She gets cranky at me again and says I never help her out. She just doesn't understand some things I can't do because they are illegal. 

Sigh* then she curses me the lowest of lows in her language and gets the scripts from the doctors anyway, which she could've done in the first place. 

Fist punch

Patience is something a lot of people don't have. Customers should realize a pharmacy does not guarantee a 3 minute order like Maccas. If you come at a quiet time, or if you just have a simple script, yes it can be ready in less than a minute. But come at a busy time, and there's about 4 people ahead of you already, then no - you can wait 5, 10, 15 min.

Everyday is a hectic day. We as pharmacists have to deal with dispensing scripts, deal with customers with over-the-counter queries, answer phone queries from doctors, hospitals, customers etc. We try our best to accommodate everyone but some people are just so not understanding and they think they are above everyone else.

Take this customer who came in today almost getting into a punch-up with one of the pharmacists.

I was already dispensing other scripts at the time in the dispensary. This man waiting for a script decides 5 minutes was too much of a wait for him, so he decides to walk up to one of our male pharmacist who was helping another customer in the cold&flu section and demanded him to dispense his script immediately.

The pharmacist politely answers him and says its in line, and it will be processed when we get to it.

Customer: No you go do it now!
Pharmacist: Excuse me? It is in line. We will call you when its ready. You need to wait for it to be processed.
C: I got no time! I want you to go and dispense it now.
P (got pretty pissed off by now): You know what? If you don't want to wait, I'll give you your script back. (proceeds back to the dispensary to hand over the script)

Customer decides to snatch the script from the pharmacist's hands by grabbing his arm. Pharmacist felt threatened so he told him to back off. Customer decides to punch him coz he got angry.

Lots of shouting and almost got physical. The girls were scared. The customer was eventually dragged out by other big macho guys in the pharmacy, and the last I heard was him kicking his legs and screaming "let me go let me go".......


People should just calm down! Why get so angry and chucking a tantrum over a prescription for? No need to get physical.