Fist punch

Patience is something a lot of people don't have. Customers should realize a pharmacy does not guarantee a 3 minute order like Maccas. If you come at a quiet time, or if you just have a simple script, yes it can be ready in less than a minute. But come at a busy time, and there's about 4 people ahead of you already, then no - you can wait 5, 10, 15 min.

Everyday is a hectic day. We as pharmacists have to deal with dispensing scripts, deal with customers with over-the-counter queries, answer phone queries from doctors, hospitals, customers etc. We try our best to accommodate everyone but some people are just so not understanding and they think they are above everyone else.

Take this customer who came in today almost getting into a punch-up with one of the pharmacists.

I was already dispensing other scripts at the time in the dispensary. This man waiting for a script decides 5 minutes was too much of a wait for him, so he decides to walk up to one of our male pharmacist who was helping another customer in the cold&flu section and demanded him to dispense his script immediately.

The pharmacist politely answers him and says its in line, and it will be processed when we get to it.

Customer: No you go do it now!
Pharmacist: Excuse me? It is in line. We will call you when its ready. You need to wait for it to be processed.
C: I got no time! I want you to go and dispense it now.
P (got pretty pissed off by now): You know what? If you don't want to wait, I'll give you your script back. (proceeds back to the dispensary to hand over the script)

Customer decides to snatch the script from the pharmacist's hands by grabbing his arm. Pharmacist felt threatened so he told him to back off. Customer decides to punch him coz he got angry.

Lots of shouting and almost got physical. The girls were scared. The customer was eventually dragged out by other big macho guys in the pharmacy, and the last I heard was him kicking his legs and screaming "let me go let me go".......


People should just calm down! Why get so angry and chucking a tantrum over a prescription for? No need to get physical.