Me: hi can I help you?
Man: hello I just need a quick signature from you
Me: let me just finish this off and I'll attend to you in a sec.
After a sec I'm free, I attend to him
Me: yes?
Man: yes just sign down the bottom please (shoves an unfilled statutory declaration form in my face)
Me: this is a stat dec. we don't sign stat decs anymore.
Man: yes you do. Someone did it for me last week.
Me: I don't sign stat decs because pharmacists have been removed from the stat dec list.
Man: are you sure? Ok then ......
He later comes back and asks my assistants for my name because apparently he called somewhere and they said pharmacists are still listed and I told him we weren't so he wants to make an official complaint.
My question is:
a) who are you gonna make that complaint to and
b) complain that I didn't fulfil this voluntary service?
He demanded me to sign his papers without asking if I was willing to. And even if we were still eligible to sign, it's voluntary meaning I can say no and I don't need to explain to you why if I don't want to.
People always get upset when I say no which I don't understand. I don't know you, you're not a customer of our store, work is busy and you want me to drop everything and sign your papers without getting paid a cent. On what grounds do you have the right to be 'upset'. Always waste my time. So many pharmacies in the area and you go and pick the most busiest one ......... Expect to be turned away!
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