A man comes in requesting a one year history report for his medications for both him and his wife. Due to privacy and confidentiality issues, I was only able to print out his medications - not his wife's. I told him why, and that I would require HER permission to produce that document. He went beserk!
Him: "Why! I went to the other chemist and they gave me these! She's my wife!"
Me: "I understand its for your wife. But due to privacy issues, we are not allowed to discuss or produce any documents about your wife without her permission. Privacy laws entail even if you are married. Likewise, I can't give out any information about your medication to your wife without your permission.
Him: "What kind of pharmacy is this? I need this for housing alright. It's my wife. You have to give it to me!"
Lucky my boss came in at that time, so I got him to explain it to him in his language. The guy accepted it.
Clearly he had a different reaction when an older taller man tells him the same thing. Maybe because I'm young and he thinks he can step down on me and be louder?
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