Asked for a Medicare and pensioner/health care card. She only produces a Medicare.
Asked her to clarify the address.
She: "Why? Isn't it on the script?"
Me: "It is but its not very clear." (its handwritten all mushed up)
She grabs the pen from my hand and writes in BIG LETTERS ON THE TOP, PRESSING DOWN THE PEN really hard onto the paper like an angry child.
So I dispense the script, give her Lipitor. $36.10 thank you.
She: "Why did you charge me $36.10? I usually get it for free from my other chemist."
Me: "Free? No its not free unless you have a Safetynet card. Do you have a Safetynet card?"
She whips out her purse and shows her pension card through the purse window.
She: "No I got this."
Me: "Yeh that's a pension card. That will make it $5.90 but definitely not free. To get it for free you need this Safetynet card." (which I show her and wave in her face)
She: "Yeh well i don't understand. Anyway, you are overcharging me and I don't want it anymore. You never asked me for those cards before and I don't like it."
Me: "Fair enough. (i delete the script). Here you go, you don't have the cards you can't get it for free. You know when you go to other pharmacies, you need to show them your cards, otherwise noone's gonna know what price to give you. Have a nice day." Give the script and I walk away.
I think she wanted to say something as a comeback but I was already serving another customer. If she's not happy, she can leave.
Comes back later with Lipitor from another pharmacy: "I want to speak to your boss."
Complains to my boss about me overcharging her. Told my boss she wanted it for free but does not have a SN card. She says the other pharmacy charged her $5.90. I said that's because of the pension card, you never gave me a pension card at the beginning and you were expecting it to be for free. You wanted it for free, I can't give it to you for free. So transaction was cancelled. What are you complaining for?
She says I was mistreating her coz I have something against you.
Boss laughed and said "well if you say so then there's nothing more i can say. Because they don't even know you, there's no reason for them to. but you're entitled to your opinions, you are entitled to go to other pharmacies so be it. (she was threatening not to come here again).We can't offer the medicine for free. If the other pharmacy is, and you don't have a safetynet card then what they are doing is illegal."
She wanted to complain to vent out. My boss ain't gonna give it her for free and my boss ain't gonna tell me off either. So her complaint wasn't successful. Threatened not to shop around here. Don't care because you're not a regular and you don't live in the area.
She has attitude problems anyway. Yeh I do have something against you. Your stuck-up face.
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