Saturday, 19 October 2013

Lady wants refund for cream after she's used it

Why do customers think they can refund or exchange items if they have opened and used it before? 

Lady buys a wrinkle filler for her face. Her daughter reads the packet and realises its to be used as a makeup base NOT as a moisturiser skin care. She wants to exchange it for Loreal anti-wrinkle cream. 

I open the packet and find there's remnants of the cream stuck on the tip. Obviously been used. I asked her, can't refund if you used it. 

She: No no no I didn't use it. I only squeezed a little bit out to try and then i realised its wrong. I didn't use it.
Me: You just said you squeezed it out that means you've used it. 
She: No no. Just a little bit!
Me: A little bit is still something. Do you want to buy something that someone else has used to test before? 
She: Please its the wrong one. I didn't know English. Please change for me. 
Me: You gotta speak to the manager then. 

My boss eventually decided to exchange for her coz she was whinging. 


Ridiculous though. 

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