This dodgy customer of ours keep on coming into the pharmacy with a script from that particular doctor and it always says CTG on it. Lately, its been written as 'GST' and 'CGT'. I call the doctor to confirm and he says its correct. So then I dispense it.
Today the script looked unusual. The doctor's signature was in black and the words 'CGT' was written in blue. Weird because I just dispensed a CTG script from that doctor for another patient and it was CORRECTLY WRITTEN. So I call the doctor to confirm.
The receptionist picks up and says she'll check with the doctor. Comes back and tells me the doctor says its ok. I hang up the phone and the patient saw me calling the doctor so he tells me HE was the one that wrote CGT on it.
Me: Why did you do that?
Him: The doctor forgot to write it and he told me before I can write it in.
Me: No you can't. Only the doctor can write on the script. If he forgot, you have to go back to him and get him to write it in himself. I can't dispense this script.
Him: Ok ok i'll come back.
Now while his gone to the the doctor's, I was not happy I was lied to by the receptionist. So I called back the surgery and I told her off.
Me: Ok I found out what happened. The patient just told me he wrote it in himself because the doctor forgot to.
Receptionist: Oh ....
Me: So obviously the doctor did not write the code on it, why did you confirm that the doctor did?
R: Oh I thought the doctor wrote CTG so that was what was confirmed.
Me: I called you to confirm the script for a reason. If the doctor didn't write it, you should not confirm that. Now for a person other than the doctor to AMEND a prescription is a criminal offence and illegal. I have told the patient not to do that again. I am sending him back to get the doctor to fix it up properly. Please remind him not to do that again. The doctor is the only person to write it.
R: Ok ok ok thanks for letting me know......
Patient comes back with the script, initiated by the doctor and stamped. I'm pissed.
Patient apologises.
Patient: Doctor sometimes forgets to write it in so he said i can write it in.
Me: No that's not true. Who told you that?
Patient: The receptionist - who's the doctor's wife.
Me: So what. She's not the doctor. You know what you just did was illegal. You could get in trouble, I can get in trouble and the doctor can get in trouble. If the doctor forgets to write it in, you remind him.
Patient: Yeh sometimes his busy or in a hurry.....
Me: No that's no an excuse. If he has time to see you and write a prescription, he should have time to write the code. You can't do this. If you do this again, I'm going to have to report you.
Patient: Ok I won't do it again.
Me: We do not do illegal things here and that receptionist knows nothing, she's wrong and don't listen to her. Let's do in the right way ok.
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I can't believe they encourage the patient to write it in himself!!!! Closing The Gap is such a flawed system though. All you have to do is write CTG on it and it'll be covered. Medicare wasting our taxpayers money on dodgy people like this. I have a feeling maybe the receptionist is in it with the patient - maybe the patient isn't eligible for CTG but they just write it in. Blah.... seriously if it happens again, and I catch them out. No more chances, will report them to Medicare Fraud. Sick of dodgies!
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