This regular customer of ours keeps on whinging about the wait of her scripts every-time. Today I got so annoyed at her - I was THIS close to cancelling her script.
Complained about the wait while everyone in front of her was patiently waiting. Basically I think, if you are in such a rush then maybe you shouldn't come at this time so go to a more quieter pharmacy. We are not Maccas or any fast food chain and we do not guarantee you get your medicines in 2min. It was busy today and lunch-time, short-staffed and there her doctor wrote her the wrong strength of her medicine which means we had to call the dr to confirm.....
My colleague's on the phone with the doctor and she's like whinging and whinging then tells my assistant - as a sign of protest - that she doesn't want to wait anymore coz she's waited too long already.
My colleague just got off the phone with the doctor and clarifies the problem when my assistant tells her that the customer wants to cancel the script. Colleague says it will be ready now coz she spoke to the doctor. Assistant is about to tell the customer it will be ready soon but I jumped in....
Me: No, if the customer wants to cancel the script, I'll cancel the script. I don't care if we fixed the problem, since she doesn't want it, I'm happy to cancel the script even though its done now.
Assistant looks at me awkwardly and asked the patient, the patient wants it now since its done.
Well I'm annoyed and sick of her tantrums. She doesn't seem to appreciate what we do here, we called the doctor to fix your problem, and then you turn your back on us and complain that we're making you wait too long. Stuff you. You wasted my time, and if I had it my way, I would push for cancelling the script despite it being ready because you're just asking for trouble.
The patient did talk to me since I was the one in-charge and I asked her: "Did you want me to cancel it? Its ready now but if you want me to cancel it, I'll cancel it for you."
She: Well if its ready, I take it.
Me: No if you don't want it, I will cancel it for you. You want it or not?
She: Yes I'll take it. I don't know, all this problem...
Me: Well it was a problem with the doctor and we fixed it for you.
She just shut up. and then later told my assistant to apologise to me.
You know what I said to assistant: An apology? Yeh I accept her apology. Good to see she's finally admitting she's wrong coz that apology ain't coming from me.
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