A lady brings in a script for Voltaren Rapid 50mg and Bactroban Ointment. Now before I dispense it, I let the lady know the price because its not covered on Medicare/PBS. I show her the boxes coz she wanted to have a look at it first.
She looks at the Voltaren Rapid box and says: "I'll be very angry if I have this at home and I buy another one."
I'm thinking in my head.... "geez ANGRY is a very strong word to use" but oh well... i didn't think much about it. She's still looking at it.
Me: "So did you just want to get the ointment today?"
She: "Yeh I don't know because I know i'll be very angry if I find that I have this at home and I buy another one...."
The word ANGRY again..... okies lady....
Me: "I'll just process the ointment for you today then. You can always come back to get the tablets."
She: "Yeh I'll just get the ointment then."
So I start dispensing the ointment prescription, and then she goes: "Nah I'll have the tablets as well."
Me: "Ok - just be aware that there is no exchange or refund with medicines."
She scrunches up her face.
She: "I want to ask you, what do you use for pain?"
Me: "Voltaren is for pain. Bactroban is for infected skin."
She: "No that's for the my feet. The swelling of my feet. I'm asking you for pain."
Me: "Yeh Voltaren is the one that you use for swelling as well as pain. It can be used for both as its an anti-inflammatory."
She shakes her head. WTH
Anyway, I continue with dispensing. She's all quiet and then all of a sudden she asks me: "Are you the pharmacist?"
Me: "Yes I am."
Then I look at her and wait for her to elaborate on her question. She stares straight without saying anything. WTH what's the point of that? Such a random question. So I turn to my colleague and give her a "WTH is wrong with her" look because of her random question and because she didn't elaborate.
She probably saw me give my colleague that look so as my colleague was serving another customer, she goes to my colleague: "Why is she laughing at me?" ... my colleague gives her a 'i don't know what you're talking about" look.
Later the lady confronts me. "You know I'm a nurse."
Me: "Ok.....that's good" (and in my head.... yeh so and your point is? I find it very surprising you don't know what Voltaren is????!!!)
She: "I'm a nurse and you're the pharmacist. But you didn't answer my question. And I find you being very rude."
Me: "Umm I think there's a misunderstanding. I've answered all your questions that you've asked me. I don't understand why you are saying that."
She: "No you didn't."
Me: "I've answered all your questions. I'm sure my colleague here and this other customer next to you have heard our conversations and that I've answered your questions."
She: "Don't drag other people into this! Its not nice!"
Me: "I'm not dragging other people in. I'm just letting you know that it may be just a misunderstanding or you misheard because there are witnesses here who would have heard everything.
She: "You should calm down you know."
Me: "I am calm. I'm just explaining to you that what you think she heard is not what you heard."
She: "No you should calm down."
Me: "Ok no I think you should be the person to calm down."
She: "Calm down."
Me: "Ok fine maybe both of us should calm down."
She: "See so you agree."
Me: "I agree that you should also calm down."
By this time I've finished dispensing her medicines.
She: "I hope you have a nice day."
Me: "I certainly will. I hope you do too. Here's your medicines and you can pay at the front. Thank you and good bye."
I give her the meds and walk away before she can say anything. She's about to say something but stopped and sighed a bit then walked to the counter.
Ok so after that me and my colleagues were talking about it ...... WTH just happened. After she paid, she asks to speak to the boss to complain about me. My boss was in the dispensary at the same time that we were 'arguing' so I don't understand why she didn't complain to him when she saw him then.... People only turn back to complain when they're angry and I think I got her pretty pissed off and angry so she had to turn back to complain LOL....
She speaks to my boss and then my boss asked me what happened, told him the story, his like "no idea what she's pissed off about, arghhh forget about it." Yeh can someone tell me what happened? I don't know what she's pissed off about. About the Voltaren bit or about the Pharmacist bit? LOL
Nurse...... who doesn't know what Voltaren is. Great.
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