A new customer comes in with two prescriptions for 2 different people. Computer generated prescription for Maxamox 500mg/5ml syrup. I asked her for a medicare and health care card, she only gives me a Medicare card. I asked her did she want both of these medicines and she says yes.
After we dispensed it, she goes to the counter to pay. Furiously she comes back to the dispensary because she thinks we've overcharged her.
Me: "That's the right price on Medicare card."
She: I usually pay $5.90 for these! And also I didn't know they were the same thing. I only want one bottle.
Me: You didn't give me your health care card when I asked you, so do you have one?
She: Yes but I forgot to bring it!
Me: Ok that's fine. I'll call Medicare and see if I can get your health care card number from them. You'll have to give me a minute so I can give them a phone call.
She: Nop I don't want it. I don't have time. I want my script back and i'm going to another pharmacy.
Me: Your syrup has already been mixed. We won't accept any returns for these. I'll call Medicare for you.
She: Also I only wanted one, not two. I didn't realise it was the same thing.
Me: You said you wanted both prescriptions. It's written pretty clearly its the same thing. You could've told us beforehand. It's too late now. Plus one bottle is not enough for two people.
So we call Medicare and they only have health care card for one of the people. And she just got angry she leaves without her meds and script.
LOL....Dude, should've been more organised and bring your cards in. When you're going to a new pharmacy, don't expect everyone to know your health care card number. And don't you know English? Read the script before you buy it. Its obviously the same item.
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