It never ceases to amaze me how people complain about unreasonable things.
A couple comes into the pharmacy the other day to complain that the box of medicine they bought was EMPTY.
It was Nurofen 400mg which we stopped stocking about a year ago. Nurofen 400mg was S3 so its kept behind the shelf. It also had our dispensing label on it. The couple had bought it one year ago and only now they came back to say its empty.
One year ago - seriously. You leave a packet of pain killers in the back of your cabinet and don't open it. Was the seal broken when you bought it? No. Was it tampered with? Can't be coz its S3 and its behind the shelf.
How do customers expect us to investigate and believe them? You must prove it. You got no proof. How do you prove that you didn't take it and finish all the tablets within that one year frame?
In the end they're complaining, manager said just give them a few tablets of Brufen to shut them up. Cheap anyway. But geez, they complain and wasn't happy when the manager said its not our fault. You're just stupid enough to come one year later to complain......
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