Man wants to call cops for refund

A man was arguing and telling my assistants off because they wouldn't refund baby formula and baby bottle without a receipt. Which is true. No receipt, no exchange or refund. He was yelling so I had to go out and escort him to the side. 

Me: "Sir let me show you something." I tell him to come over. "This is our store policy. Have a read."
Him: No exchange on baby formula. Fine! But you must refund the baby bottle.
Me: Read down the bottom here. Exchange only with a receipt, purchased within 7 days and item/packaging is not damaged. You've got no receipt.
Him: You don't know anything. You can just scan your product and it will come and tell you where i've bought it from.
Me: You haven't worked in retail before? This is just a barcode. Big W sells these products too. You can go and check their barcode its the same.
Him: Well when I got to Big W, they will exchange it for me without a receipt.
Me: As you've said that's Big W. We are not Big W. Each store have their store policy.
Him: No this is YOUR policy. Fair trading says you have to refund even without a receipt!
Me: Where do they say that. Show me. I don't have to refund anything without a receipt because a) you can't prove you got it from us and b) when you bought it. 
Him: I can tell you when I got it!
Me: You can tell me any date you want. You can say today even. But that's what a receipt is for. 
Him: Are you saying that if I walk into Big W, they will accuse me of stealing because I don't have a receipt and I bought it somewhere else.
Me: Yes exactly. They will and they will have to investigate if you are telling the truth otherwise they will call the cops. 
Him: What a joke. Where country are you from?
Me: That's none of your business and its got nothing to do with thisw.
Him: Which country are you from?
Me: As a matter of fact, I was born here. You got a problem with that? 
Him: .....................
Me: What about you?
Him: Me too! (in a strong indian accent) 
Me: Oh realllyyyyy, I couldn't even tell coz you seem so clueless about store policies and legislation and you think that you can simply yell at me and my staff and expect us to help you when you don't even have a receipt. 
Him: Fine its my fault. I lost my receipt. 
Me: Well its certainly not our fault.
Him: I'm gonna call the cops.
Me: Yeh the police station is just across the road. Go tell them and see if they will do anything. Good luck. 


If you want us to help you, you are suppose to be nice to us. Don't demand this and that. Makes you look very hostile and arrogant and we don't like to help those type of people. Policies can be bended and broken as our discretion but when you act like that, policy is policy.