She gave me 3 prescriptions with 5 items on them. Ideally, we ask the patient first what items they want because they might not necessarily want all of them and if you just 'assume' they want all, you will have to do more work to cancel them in the end if they don't want them.
Me: "Would you like all these medications today?"
Her: "Did I say anything?"
Me: "Excuse me?"
Her: "Did I say anything? I give you the prescriptions, I didn't say anything so you just dispense them all" (she snapped)
Me: Well that's why I'm asking you because not everyone wants everything they want on the prescription.
Her: Well I would tell you if I didn't want them. But I never said anything, so you shouldn't ask.
Me: Excuse me? A lot of people just give me the script and don't tell me anything until the very end when I do everything. That's why I'm asking you first.
Her: Well that's some people.
Me: Look I'm just asking ok? You need to calm down.
So I walk off and do her script.
When her scripts were ready, I didn't even talk to her or say thank you. I point to the bottom of the script and signal her to sign.
All of a sudden she says: "Look I'm sorry for what I said before."
Me (rolls my eyes and stares at her like is this some kind of a joke look): Ok.
She gets annoyed at my reaction and lack of response coz frankly I don't care if she apologises. She was rude and that's enough for me to give minimal service.
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