Do not guess when I ask you an important question

As pharmacists, there's a protocol to go through when you are giving advice to someone. 

Who is it for?

What are the symptoms?

How long have they had it for? 

Are they taking any other medications?

Do they have any other medical conditions? 

Now today a man walks into the pharmacy and he wanted something to increase his dad's appetite. 

Do they have any other medical conditions? No, but he had a stroke 8 months ago. 

Are they taking any other medications? Just Asasantin.

I questioned him if there are any medications and he kept on saying no more. I pointed out that if he had a stroke 8 months ago, he should be on more medications not just Asasantin. 

He was firm with his answer: "He doesn't have a heart problem, no diabetes, no cholesterol." but I still suspicious there should be more. Missing therapy - so wanted to do an HMMR right there. 

Then he gets his mother who's sitting on the chair and she pulls out a BUNCH of new scripts from the doctor for her husband. 

And what do I find amongst those prescriptions? Asasantin was one of them. As well as Minax 50mg and Lyrica 25mg..... 

I questioned the man: Ok well I can see from these scripts, he has a pain problem and a heart problem and a stomach problem. But when I asked you before, you said there was nothing else. What are these then?

Man: I don't know about these. I am not aware of it. 

*Dude! How can I provide the correct advice if you don't provide enough information. And when I question it, he didn't attempt to find out. You don't know doesn't mean its no. 

Me: Ok. I'm going to assume that these are the only medicines his on and provide you with a product suitable based on that. I won't know what other medications his on if you don't tell me ok? That's why I ask you. If you don't provide me the full information, then I might not be able to provide you with the appropriate medicine.

Man: Yeh i didn't know ......

Me: Next time, you ask the person who knows best - namely maybe your mother or get a list from the doctor of the most updated medicines his on. Do not guess. This time was ok, but if he was on other important medicines and you didn't tell me, and I give you another medicine - it can be dangerous.

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Sorry but I just had to tell him off because he was being ignorant after I asked him so many times. These people need to learn!