Rude Duromine lady wants me to call doctor before everyone else

This regular customer of ours probably had an episode of PMS or something coz she gave me a bit of attitude when she came in today.

She had a repeat for Duromine 15mg. She said she wanted 30mg. People need to realise you can't just 'swap' different strengths around just coz you have a repeat of the same medicine. She tells me to look in her record and she's taken both the 30mg and 15mg before. For the Duromine 30mg, she should have 2 more repeats left. She says she's lost it. 

I tell her if she's lost her prescription, she will have to see the doctor, let him know she's lost the repeat so he can write her a new one. She urges me to call the doctor for her coz she 'can't be bothered' or 'have no time' to see the doctor. 

Lazy sh*t. Anyway, because she's a regular customer, I said I'll call the doctor for her and see if he can fax a script over. Now mind you, I was in the middle of doing a prescription, and there were 2 other prescriptions waiting to be filled before hers. So i put her order in line. 

She walks to the other counter and stands there watching me. I'm in the middle of dispensing someone else's script. 

She stands there for a few minutes then she says: "Umm excuse me, have you called the doctor yet?"

Me: "No not yet. There are 3 people ahead of you in the line, I will call the doctor when I get to your prescription." 

She rolls her eyes and sighs and snaps: "Wellllll I'm going to go the bank now, by the time I come back, you should have better have called by then."

Now that was extremely rude. So I snapped back: "Well that depends on if I get to your script by the time you come back. Like I said, I'll call when I get to your script."

Then she asks for my boss. I said my boss wasn't here. Then she asked for my name..... and I proudly showed my name tag and said this is my name. I am certainly NOT afraid of giving my name. 

I later call the doctor while she's gone and the doctor says: "my surgery's just across the road, just tell her to come over and see me." Good. That's all I need. Confirmation from the doctor that he is refusing to fax over a script and rather see the patient in person. HOW it should be done. Can't wait to tell her the bad news hahahaha... wanna see her reaction when she comes back.

She comes back and speaks to my assistant: "Has she called the doctor yet? Coz if she hasn't, I find that quite rude."

Excuse meeeeeee... I find you quite rude in fact. 

Me walks over: "I've called the doctor. His won't fax over the script, instead he wants to see you in person first." 

She looked disappointed: " Can't you just give it to me?"

Me: "No coz the doctor said no. I've tried to help you but the doctor wants to see you first. Ok. that's his answer."

She: "Fine." and walks away.....

Teeehhheeeee... I felt so good telling her that. Suckers! Lazy people - stop making excuses. You have time to walk to the bank which is next to the doctor's surgery, I don't know why you don't have time to see the doctor. If you need it so desperately then surely it's worth the wait.