A man comes in and tells me his fighting in the courts for his medical expenses. Me thinks some sort of compo. He shows me a bunch of scripts to be dispensed but he doesn't want to give them to me all at once as he thinks it will 'confuse' me and I will mix them up. There are other customers in the store waiting to be served and I insist it'll be best and a lot easier if he gives me all the scripts and let me know what he needs and I'll work it out. He just didn't trust me. Prolly thinks I'm gonna steal his scripts. I frankly said just don't give them to me if you don't trust me and thanks for teaching me how to do my job which I already know. I told him to maybe think about it first while I serve other customers. He was standing aside seriously thinking.
He gives me the scripts. He wanted 'copies' of his scripts back. He still had repeats left so I said no problem. Fast forward, I dispense his meds and even print out a receipt for him (in case he needed it for his claim or whatever). I show him the receipt, and clearly showed him the repeats left which I'm giving back to him. He asks me "Are you sure? Some chemists forget to give them back." So I flick through one page at a time and show him what they are.
He buys Waxsol and 2 boxes of Ural. Concession card patient. Total sale including meds was $68.35. He looks at me and says: "Why? That doesn't sound right. I never pay that price." So I show him the transaction and tell him the price of EACH item. He questions me: "why is the ural $27.90?". I said: "its $13.95 each, which isn't covered and you are buying 2 boxes so total is $27.90." Still not satisfied and continues to shake his head. He says: "Something is wrong. You must be wrong. This doesn't add up."
So using my brilliant Asian brain, I do the math in my head out loud one by one so he understands that the price on the screen is correct. I got $65 through my Asian brain, the screen says $68.35 ... It was close but not close enough to satisfy him. I said: "I did it in my head with a lot of rounding, I didn't count the cents. but $65 is close enough to $68. The computer does the calculations so its right. I'll give you a receipt anyway, so you can add up at home to make sure the calculation is correct if you don't believe it. And I do believe I'm not wrong, but you are wrong."
I process the transaction. There's 2 other customers in the store waiting to pay their money at the registers and there's this dude creating trouble. The other customers are giving him dirties. After I finished the transaction with the fussy dude, who sits down and checks his receipt, I serve the next customer and apologise for the wait. He was nice, he shook his head and said: "No worries. It's not ur fault anyway." and looks at the fussy dude.
Guess what? The fussy dude is not gone yet!!! He still has one more script to dispense. It was the last repeat so I photocopied the duplicate so he can keep it for his records since he wanted 'copies'. He says its the wrong one. He wants the actual duplicate like other pharmacies give him. I had to explain to him it was the last repeat, and he won't be getting any original scripts back coz its finished so I can only give him a photocopy. He goes other pharmacies give him back the original. I said: "thats because you have repeats left. you can still use them. But this time, its finished so I get to keep them. If it wasn't finished, I would have given it back to you like I did with the other ones just then. But if you like the original script back then there's only one way and that is, don't buy the medicine. If you don't buy the medicine, then you get to keep the script. So what would you like to do SIR????"
After 30min the pharmacy, he got his meds and left. I hope he doesn't come back. I have a headache........
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