My colleague took in a script today for Diaformin XR 500mg. The patient was holding an old box of Diaformin 500mg. Dunno if the doctor wrote it wrong or not, or changed it something else. The dose/directions also differed from what the patient usually takes. So we explained to the patient the problem and decided to cal the doctor to clarify.
You know medical centres and doctors - sometimes they take a while to get through. Anyway this particular patient wasn't overly patient, he asked me how come its taking so long.
Me: The pharmacist is calling the doctor to clarify your prescription since its different from what you've been taking.
Him: Can't you just give me my old one?
Me: No we need to call the doctor and ask him.
Him: Forget it. Give me back my script. I'll get it another pharmacy.
Me: She's in the middle of the phone call talking to your doctor.
He waits ........ then starts to become impatient again.
Him: Ready yet?
This is when I really got annoyed. All he cares is about himself so I told him off.
Me: Look she's in the middle of the phone call to your doctor. She's just trying to help you, you know. There's a problem with your prescription and we're just calling your doctor. You know you should appreciate what people do for you - she's just trying to help. It's not very nice or helpful if you start complaining ok?
He shut up. He had nothing to say coz I was right. We as pharmacists pick up mistakes for you, go to the trouble of contacting the doctor FOR you, yet you don't appreciate what we do and all you do is threaten to leave to another pharmacy coz its taking too long???
Anyway, the doctor said he made a mistake so the patient had to go back and get a new script. And when he came back, he said the doctor apologised for writing the wrong script.
Me: Yeh see doctor can make mistakes too. We as pharmacists pick these mistakes up and get the doctor to fix it. Not our fault.
He had nothing to say.
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