Working by myself tonight so a customer calls me on the phone, what do I do? Pick up and answer their queries. Asking me about Xanax etc...... spoke to her about 5min then when I hanged up the phone, I get blasted by a customer who's been waiting in the store for about 2min.
She yells at me and says: "You on the phone for so long! There's other customers too!!" (and she points to another customer who's seems patiently waiting.
I said: "Well I apologise for the wait. But as you can see, I'm by myself. That was also a customer on the phone. What did you want me to do? Hang up on her? If that was you on the phone, I'm sure you wouldn't like it if i hanged up on you."
She starts to get a black face and says: "Yeh but so many ppl waiting for you."
I turn to the gentleman who was patiently waiting. "Excuse sir, are you complaining? I want to know are you upset or not happy that you had to wait for a 3min because I was on the phone with another customer. If you are, I would like you to tell me that and I will apologise to you."
He goes: "No no..its ok.."
Me: "I apologise for the wait. Looks like ur a very understanding person. A 2-3min is very normal in a pharmacy. I don't see why some ppl would want to speak on ur behalf when they don't even know how you feel." (me gives dirty to the complaining lady)
I give the med to her without saying thank you or giving eye contact. Put it in a bag, put it on the table and smile and serve the next customer whilst she's grabbing the bag. She mutters something under her breath and I just roll my eyes.
SO NOSEY. Not everyone thnks the same way as you do maam!!! Next time you call me, I make sure I hang up on you and I'll use "sorry I'm busy lots of customers here can't speak to you on the phone." BEEP BEEP
No comments:
Post a Comment