Saturday, 2 March 2013

Service reflects UR attitude you give me


This lady comes in with a few prescriptions. I let her know that some of these are not covered on health care and give her the price. She askes me again: "Why? Its not covered on h/c?" I said: "yes its not covered on health care. not everything is."

She gives me the other prescriptions. I start dispensing. She yells out to me "EXCUSE ME!" so I look up. "Yes?" She doesn't say anything... i just continue with dispensing the scripts. On the health care card she gave me, there was a name missing, I asked if her husband has a health care card. She shouts at me and says "I dunno! Look don't worry about doing that one then! Do the others!". As i proceed to tell her that I can find out the card number if he has one from Medicare Australia... she went off at me again..... THAT's IT. I had it with her and so i stopped talking to her, I just gave her back her that prescription she didn't want me to dispense. And I look at her not smiling. Then I shrug my shoulders and shake my head in disgust. 

She sees me do that LOL and apologises to me: "Sorry. I'm not feeling too well today." 

I reply: "Sometimes if you treat ppl a bit nicer, other ppl will treat you the same way."  Thought I'd give her a bit of advice on life and social etiquette. 

Didn't talk much to her thereafter. I continued with that I don't give an EF about you attitude until I got her money. 

I'm not ur daughter, I'm not ur husband... if u're feeling unwell and you want to vent out, vent out on them. It's just not an excuse.....I'll do my job don't worry, but I won't put extra effort into providing an enjoyable transaction for ppl who don't deserve it. And what I usually do if there are other customers in the store, I'll treat the next customer after them SO NICE BEAMING SMILE in front of them, so they know what they did wrong and they would usually be fuming and stomp out. 

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