We're a big pharmacy so our dispensary counter is set up with one counter that says PRESCRIPTIONS IN and another counter that says PRESCRIPTIONS OUT. But for some reason, ppl don't read and they always try to hand in scripts in the OUT counter. I hate it when they do that, coz it just affects the flow. Ppl running into each other, and the counters look congested when they shouldn't.
I even put up a sign that says "PRESCRIPTIONS GO IN THE IN COUNTER. THIS COUNTER IS FOR COLLECTION ONLY." in big bold red writing but ppl still don't read.
Sometimes I'm slack. I see them wait but I don't purposely tell them. I let them wait for a while. And when I feel the time is right, I say: "Can I help you there?"
They proceed to hand me the script but I'll refuse to take their scripts in and I'll say: "Sorry this counter is just for collection only. Scripts have to go in there over at the IN COUNTER."
Some would shamefully walk over. Some would be pissed and get angry and say: "Why didn't you tell me earlier?!??!?!"
If that's the case, I'll cheekily reply: "Well it's pretty obvious, there's signage everywhere, here, here and here." *shrugs*
We also run on a buzzer system. We give the customer a buzzer so we can page them when their script is ready since the store is big. When we give them a buzzer, some would make some disgusted face like WTF is this? I don't want it. Its scary.... OMG seriously. In Australia, you haven't encountered a buzzer before?!?!?! They have it in our food courts and restaurants all the time! I believe they have seen it before but just acting dumb coz they haven't been in a big pharmacy that uses a buzzer system. Independent smaller pharmacies, you can yell their name and the whole store can hear you. But for us, you won't hear me in our store coz its huge like a supermarket.
Embrace technology people. If you know how to use an iphone, you'd know how to use a buzzer. nothing new. nothing to be scared of. and no its not a telephone and no you can't take it home either.
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